SmartHome warranty policy


1. Conditions for valid warranty

  • Products are within the warranty period (printed on product warranty stamp and certificate).
  • Damages due to quality of components or technical errors during the manufacturing process.
  • Products to Warranty Center must remain warranty stamp and be enclosed with valid warranty certificate of that Product.

2. Conditions to deny warranty

  • Devices do not have warranty stamps or warranty stamps are torn due to customers' arbitrary repairs without Bkav SmartHome's consent.
  • Devices are not enclosed warranty certificates or the certificates are patched up, torn, erased or serial number of devices do not match the serial number in warranty certificates.
  • Devices are damaged due to disaster, fire, electrical incidents and/or have mechanical deformation by falling or being installed not pursuant to the instruction etc.
  • Damages caused due to subjective reasons by human, animals etc.

3. Post-warranty services

For Bkav SmartHome products which fail to meet the warranty conditions, preferential prices will be applied if they are repaired or replaced by Warranty Center of Bkav SmartHome.

Warranty Center

  • Address:
    • Hanoi Office: 1st Floor, HH1 Building, Yen Hoa New Town, Yen Hoa ward, Duong Dinh Nghe street, Cau Giay district
    • Ho Chi Minh Office: Floor 7, Athena Building, No. 146 – 148, Cong Hoa street, ward 12, Tan Binh district
  • Working hours:
    • Monday to Saturday, except holidays
    • Morning: 08.00 - 12.00
    • Afternoon: 13.30 - 17.30 (Saturday afternoon: 13.30 - 16.00)
    • Customer Care Center: 1900 64 88